This topic

Creating email addresses

DaveS61 — Fri, 14 Nov 2025 11:07:31 GMT

I wonder if anyone can help ?

Last night I tried creating an email address on my account on My BT.

It seemed to go okay with a message on the page saying that it could take half an hour to go live but nothing happened.

I logged out & even tried creating another email address just to check that I'd not done anything wrong & had the same outcome.

I've got an older account so am allowed 11 addresses so should have 10 available.

Thanks in advance

Dave

Re: Creating email addresses

licquorice — Fri, 14 Nov 2025 11:11:34 GMT

I really wouldn't bother, why tie another email address to your ISP, create a Gmail address.

Re: Creating email addresses

Ali_A — Wed, 19 Nov 2025 14:36:07 GMT

HI @DaveS61

I'd to get this looked into and see if I can get you some help with this. I'll send you a private message for more information. Can you have a look and get back to me when you can.

You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Ali

Re: Creating email addresses

DaveS61 — Mon, 24 Nov 2025 18:12:48 GMT

Hi Ali,

Just wanted to post a message so that anyone viewing can see it.

Thanks for all the help and perseverance to actually get it sorted, it really is appreciated

All the best

Dave

Re: Creating email addresses

Ali_A — Tue, 25 Nov 2025 08:46:28 GMT

You're welcome, @DaveS61

Glad to have got this strange anomaly sorted for you!

Ali