This topic

Email Hacked

enfield250 — Fri, 14 Nov 2025 11:43:32 GMT

Hello again,

My old email address was hacked yet again this morning, auto-forward set to : [Email redacted].

I have removed this, but I need to reset everything including my BT id. Last month I was hacked and I created a new email account, but I could not change my BT id or remove the old account for some reason. This time they had also changed the Bt Community password. This is happening every month now, it's getting beyond a joke.

Cheers,

[Mod edit - email address removed, please don't share any personal information in public]

Re: Email Hacked

enfield250 — Fri, 14 Nov 2025 11:04:24 GMT

They have not yet given up, they have now changed my email password, any help would be useful.

Re: Email Hacked

Kimberlin — Fri, 14 Nov 2025 12:17:18 GMT

@enfield250

Change email provider? That isn’t a flippant remark, it’s a serious suggestion.

Re: Email Hacked

gg30340 — Fri, 14 Nov 2025 13:17:19 GMT

You need to get somebody who knows what they are doing to examine all your devices/laptop/PC or what ever you have to see if there is any malware/ key loggers etc on your devices.

You also need to check who has access to your devices and who you may have given your password to.

You need to check and clear all your browsers to ensure that they are not storing your username and passwords for any sites including BTMail.

It may be a pain to have to enter your passwords etc manually but if your device has been compromised it is a gift to the hacker to have your passwords all in one place.

Re: Email Hacked

shakey1981 — Fri, 14 Nov 2025 13:23:55 GMT

might be easier to setup anther email on bt then delete old ome i think this will now act as a bt id

if they have your bt email of courese

on outlook for example create an alas set that as primary and bar logins from that address

Re: Email Hacked

Peter_W — Fri, 14 Nov 2025 13:49:12 GMT

Hi @enfield250.

If your BT ID is being changed repeatedly, then that would usually indicate that the details the reset is being sent to has been compromised somehow.

If I try to reset mine it sends a one time PIN to my mobile number, are you finding the same, or is it something different?

Peter

Re: Email Hacked

gg30340 — Fri, 14 Nov 2025 14:12:01 GMT

Until you have established how the hacker got into your email account you are wasting your time doing anything such as changing your email supplier or your passwords.

If it is your device that has been hacked or simply accessed by somebody other than your self that has access to the device the hacker will be able get your "new" passwords etc.

Other than causing you hassle I fail to see what gain the hacker has got by changing your password for this forum. While it is a problem stopping you getting into the email account and logging onto your MyBT what if anything else has the hacker done?

Have the gained access to any accounts that actually matter such as your bank etc?

Re: Email Hacked

enfield250 — Fri, 14 Nov 2025 16:46:59 GMT

Hello!

I have been in contact with BT, and all is good again, for now.

I got a message this morning to say that my two-stage authentication had been turned off.

So I checked my BT Email account and the hacker had set-up an auto-forward and email rules.

I removed these and then he changed my email password and also my BT community password.

When I tried to login to Email, I got a message saying my account wasa not secure with a link to secure my account.

The default email address was bogus and the mobile number ended in a 7 whereas mine ends in an 8.

I have run a full scan on my PC and nothing has come up.

When I tried to delete the email account that had been hacked it said I couldn't do it because it was my BT Id.

How do i change my BT Id so I can get rid of the email account that keeps getting hacked?

Cheers,

Re: Email Hacked

Peter_W — Fri, 14 Nov 2025 17:34:29 GMT

Thanks for the update @enfield250.

I'm glad to hear you've managed to get in touch with our team to update your password, and if you wanted to change the overall email used for your ID, they'd be able to take a look into this for you, too.

Peter

Re: Email Hacked

PhilWakelin — Thu, 27 Nov 2025 21:58:09 GMT

I'm reading this thread with disbelief, how can BT claim to have a secure 2FA system that is only used sometimes. I'm seeing logins from brand new devices in a new city get straight through without challenge, which I'm pretty sure has allowed hacking to occur.

Re: Change email provider? That isn’t a flippant remark, it’s a serious suggestion.

CharlesDeluxe — Fri, 28 Nov 2025 13:56:06 GMT

How would that help?

Most people who are 'hacked' have simply used an easily-guessed password that's in one of the many known-password-lists or they've simply reused the same password on multiple sites and one of them has had its userID and passwords stolen - this happens all the time to so many websites.

The only other way is to use GCHQ/NSA-level tools, which is unlikely for a regular user, and even if they did no other email provider would be safe from that either!

Re: Change email provider? That isn’t a flippant remark, it’s a serious suggestion.

PhilWakelin — Fri, 28 Nov 2025 15:03:14 GMT

The email account is question is used by a vulnerable relative, and the password on this was a strong password. However, the account also gets around a dozen phishing emails per day, many of them phishing for BT credentials, which I believe is the most likely vector of attack on this account. BT email support have also acknowledged to me that 2FA only profiles certain IP addresses and imho. can not be relied upon to secure vulnerable BT accounts.

Re: Change email provider? That isn’t a flippant remark, it’s a serious suggestion.

Kimberlin — Fri, 28 Nov 2025 16:40:03 GMT

@CharlesDeluxe

Perhaps if you were to type email hacked into the search bar on this forum, you might understand why I suggested changing email provider.

I’ve never had a BT email account and nor would I. Whilst appreciating BT no longer offer email accounts, judging by the numerous threads and comments about BT email, I wouldn’t touch it with a barge pole anyway. If that comes across as flippant or unfair, then that is just how it is.

Re: Change email provider? That isn’t a flippant remark, it’s a serious suggestion.

CharlesDeluxe — Fri, 28 Nov 2025 17:01:08 GMT

I just don't understand, do you think that other email providers don't get the same kind of hacking, and yes of course if you search here you'll find plenty of people who were hacked - if they just used complex single-use passwords 99.9% of them wouldn't - it's got nothing to do with the provider and everything to do with the user's behaviour.

Re: Change email provider? That isn’t a flippant remark, it’s a serious suggestion.

Kimberlin — Fri, 28 Nov 2025 17:25:36 GMT

@CharlesDeluxe

Are you saying that people who have their email hacked are somehow incompetent because they don’t use complex passwords? Or have I misunderstood you? Apologies in advance if I didn’t read your post in a way you may have intended otherwise.

I subscribe to a Swiss based email provider, have been for 5 years and I haven’t been hacked once 🤷‍♂️

Re: Change email provider? That isn’t a flippant remark, it’s a serious suggestion.

licquorice — Fri, 28 Nov 2025 17:29:16 GMT

I have had a btinternet email address since it's inception (probably 30 years) and neither have I been hacked.

Both your and my statements are meaningless.

Re: Change email provider? That isn’t a flippant remark, it’s a serious suggestion.

WSH — Fri, 28 Nov 2025 19:25:31 GMT

And likewise, I've had three simultaneous email accounts with Microsoft, for 25, 15 and 5 years resp., that I use for different things. (There's something to be said for having email that is independent of the ISP. You don't have to change it when you move). None have ever been hacked.

I also have a BT mail account. I initially had to set one up when I first moved to BT, 10 years ago, as MYBT was funny about registering any other account. (It seems a bit more tolerant these days). I don't use that account but I do keep an eye on it. Never been hacked.

Sadly, what most people outside the industry think of as a "strong" password is not as strong as they think.

One of the papers, (Sky News, I think), recently reported the latest list of most popular passwords. All the old favourites were still there. It's depressing how little the list has changed over the last 20 years.

Re: Change email provider? That isn’t a flippant remark, it’s a serious suggestion.

CharlesDeluxe — Fri, 28 Nov 2025 19:53:05 GMT

Are you saying somehow BT is less secure than your Swiss email provider? If so how? I, and my family, have had our BT email accounts for over a decade and haven't had ours hacked either. And yes, I am saying that the vast majority of users who have their internet accounts of all types hacked are because of easily-guessed passwords and reusing their passwords on multiple sites - this is very common knowledge - they're called dictionary attacks and if you look up your own email address on a site such as https://haveibeenpwned.com you'd be surprised how many websites have had their accounts stolen, if you use the same password on multiple sites, and many do, then the bad guys will try other sites with those same usernames and passwords.

Re: Change email provider? That isn’t a flippant remark, it’s a serious suggestion.

Kimberlin — Fri, 28 Nov 2025 20:10:56 GMT

@CharlesDeluxe

Clearly, as I don’t have a BT email account, I cannot positively know for an absolute fact that BT email is any more secure than my email provider. I literally have to go by what I read in the numerous threads on this forum, unless of course all of those contributors are making up the issues they report. I don’t believe that they are all incompetent but I can accept that some are entirely responsible for their own misfortune.

Peronally, I use a password manager for all of my passwords as well as 2FA using an Authenticator. But then I’m clearly an idiot.

Seems we have differences of opinion but that’s forum discussion for you 👍

Re: Change email provider? That isn’t a flippant remark, it’s a serious suggestion.

licquorice — Fri, 28 Nov 2025 20:34:12 GMT

With a customer base in the millions, there are bound to be some customers with issues.

You are comparing apples with oranges.