This topic

Not receiving some emails

Rosee1 — Sat, 29 Nov 2025 09:33:14 GMT

I am not receiving some emails from a particular source - my golf club. I have done all the usual checks on blocked senders etc but still no joy. I can receive these emails through another email address via an alternative provider.

Help

Re: Not receiving some emails

gg30340 — Sat, 29 Nov 2025 09:37:46 GMT

If you have not already done it try adding the golf club email address to your "Safe Sender" list.

If that does not help the golf club secretary will need to contact the BT Postmaster, email address in following link, and request that the golf club email address be "white listed".

See link for other checks that the golf club should make if they are using their own email domain.

https://www.bt.com/help/email/bt-email---best-practices-for-postmasters-and-senders-of-email/

Re: Not receiving some emails

Rosee1 — Sun, 30 Nov 2025 08:24:44 GMT

Thank you - that seems to be working.
However it doesn't address why these email addresses were rejected in the first place!

Re: Not receiving some emails

gg30340 — Sun, 30 Nov 2025 10:13:19 GMT

It may have been suspected as spam because it will have been sent to multiple people.