This topic

Cant create email address on my account

Godmode99 — Wed, 26 Nov 2025 15:41:26 GMT

Cant create email address on my account the function seems to have disappeared, please can this be looked into for me?

Regards

Re: Cant create email address on my account

gg30340 — Wed, 26 Nov 2025 16:01:16 GMT

How long have you been a BT Broadband customer?

If you were not a customer prior to Oct 2022 you will not be able to have a BT email address as it was stoped for new customers and if you were a customer but did not have a BT email address prior to that date you can not now set one up.

Re: Cant create email address on my account

licquorice — Wed, 26 Nov 2025 16:05:39 GMT

Why on earth would you want to anyway? There are plenty of free email addresses available that are not tied to an ISP.

Re: Cant create email address on my account

Godmode99 — Wed, 26 Nov 2025 16:32:22 GMT

Had for years

Re: Cant create email address on my account

gg30340 — Wed, 26 Nov 2025 17:17:21 GMT

Do you already have a BTMail email account that was part of your broadband and does/did it show in your MyBT > Your Products > Email Manage?

Re: Cant create email address on my account

Godmode99 — Wed, 26 Nov 2025 18:04:33 GMT

It used to

Re: Cant create email address on my account

gg30340 — Wed, 26 Nov 2025 18:37:44 GMT

This is like drawing teeth.

Do you have an active BTMail account that you have used in the last 150 days?

When did it use to be part of your MyBT products.

Give as much information as possible.

Re: Cant create email address on my account

Godmode99 — Mon, 01 Dec 2025 19:14:38 GMT

Had an active account, in the last 150 days this account has always been part of My Bt products and has now disappeared