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Changing Broadband provider

Marky-1 — Mon, 08 Dec 2025 16:28:21 GMT

Can i keep my BT email address if i move to another broadband provider

Re: Changing Broadband provider

licquorice — Mon, 08 Dec 2025 16:31:56 GMT

Yes, but you will only be able to use webmail unless you pay £7.50/m for Premium Mail to be able yo use clients and apps.

https://www.bt.com/help/email/bt-email-products

Re: Changing Broadband provider

shakey1981 — Mon, 08 Dec 2025 17:31:03 GMT

if you move to anther BT provder such as EE or plusnet do i get to keep this as free email for instance

Re: Changing Broadband provider

gg30340 — Tue, 09 Dec 2025 14:48:50 GMT

@shakey1981wrote:
if you move to anther BT provder such as EE or plusnet do i get to keep this as free email for instance

If you migrate to EE ie not as a new customer, then you can keep the BT Mail accounts as "Standard" BTMail accounts.

As far as I am aware and I could be wrong you do not get to keep them as a "Standard" BTMail account if you move to Plusnet. It will become a "Basic" BTMail account.