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Unable to access e-mail account. Instead, pop up boxes appear

kc1531 — Tue, 09 Dec 2025 20:58:09 GMT

Hi all

I'm unable to access my e-mail account. Instead, two boxes pop up, for username and address - then they disappear and pop up again. It is not possible to write in the pop up boxes.

This happens on my desktop PC. It does not happen on my mobile phone.

Re: Unable to access e-mail account. Instead, pop up boxes appear

gg30340 — Tue, 09 Dec 2025 21:20:30 GMT

Have you tried clearing your web browser's history and cookies?

When you do that make sure that you select the option "Clear All Time" if your browser offers that option.

Re: Unable to access e-mail account. Instead, pop up boxes appear

kc1531 — Tue, 09 Dec 2025 21:49:48 GMT

Thanks, Distinguished Sage.

Where is the option 'Clear All Time', please ?

Re: Unable to access e-mail account. Instead, pop up boxes appear

kc1531 — Tue, 09 Dec 2025 22:46:54 GMT

Thanks. It doesn't have Clear All Time but has similar settings, which I have tried. Let's hope it helps !