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How do I get more old emails to be loaded onto my inbox? currently it only display current few weeks

Kevinc61 — Fri, 12 Dec 2025 09:35:30 GMT

Hi,

Can anyone advise how to set up BT email to load more than 2 weeks of emails in Inbox please? It is difficult when you try to reply to older emails and it is not listed in the inbox.

Thanks.

Kevin

Re: How do I get more old emails to be loaded onto my inbox? currently it only display current few w

gg30340 — Fri, 12 Dec 2025 11:13:09 GMT

Make sure that the "Conversation" View is not active. To do that log onto your BTMail account and click on "View" in the menu bar at the right hand side. Scroll down and Single click "conversation view" to toggle it on or off.
When you toggle it on or off you will see the name "Conversation View" change colour from grey to blue when it is turned on.

Re: How do I get more old emails to be loaded onto my inbox? currently it only display current few w

Kevinc61 — Fri, 12 Dec 2025 11:19:34 GMT

Excellent, it works.

Thanks for your quick advice.

Much appreciated.

Kevin