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Scam BT Email

Browser — Thu, 18 Dec 2025 10:25:35 GMT

I received an Email a few weeks ago from BT about confirming the Terms of Service and Privacy Policy. It said that if I did not confirm, my email account would be closed on11th December. It hade a link which I did not click. I was suspicious and sent it to ‘phishing@bt’.

This morning I received another email reminding me that I did not respond to their previous email and that I would not be able to use my Email account after December if I did not confirm. It had another link.
Again I sent it to phishing @ bt.

However, I have a nagging doubt that it might be genuine.

Ps On checking the ‘sender’ address it came up with an ‘employee’ name @btinternet.com.

The second email gave an’employee’ name @bt.internet.com.

Any comments?

Re: Scam BT Email

licquorice — Thu, 18 Dec 2025 10:28:24 GMT

It is a scam

Re: Scam BT Email

Kimberlin — Thu, 18 Dec 2025 12:28:26 GMT

@Browser

As @licquorice informs you, it's a scam.

Was the email addressed directly to you personally? Generally, if the email starts off with for example, 'Dear Customer' my personal action, is to immediately bin it and report it where necessary. As always, never click on links from any sender you have suspicions over, but you clearly already know that.

Re: Scam BT Email

Browser — Thu, 18 Dec 2025 13:02:07 GMT

The term ‘Dear Customer’ added to my suspicion. I also, rightly or wrongly, assume that a genuine company would contact me by another means if they were concerned about a lack of response to their communication.

Re: Scam BT Email

Ritu_D — Thu, 18 Dec 2025 13:27:08 GMT

Hi @Browser

You definitely did the right thing by being cautious and forwarding it to phishing@bt.

Here is some more information on spam, Phishing and Spoofing.

Thanks

Ritu