This topic

Delivery of an email with attachment

Gill92 — Fri, 19 Dec 2025 08:27:05 GMT

I have been trying to send an email with an attachment to a friend (have previously sent lots) and I keep getting a dropdown box saying that it could not be delivered due to "content policy reasons. It asks for me to check URLs , content and subject matter, which could be construed as Malware, Spam or Phising" Even an email with no text or attachment is rejected.

I have sent the same email to someone else and it is fine. So what is the problem please and how do I resolve it? Thanks.

Re: Delivery of an email with attachment

Debbie_G — Sat, 20 Dec 2025 08:53:55 GMT

Hi @Gill92.

Thanks for coming to the community.

Are you using a VPN?

Are you trying to send this through a web browser or an app?

Debbie

Re: Delivery of an email with attachment

Gill92 — Sat, 20 Dec 2025 10:25:02 GMT

Hi Debbie,

Thanks for your reply. I don't know what a VPN is.

The problem has thankfully resolved itself so it must have been an 'outside' issue. It does happen here - internet drops and then there are issues! That particular problem was a non delivery of an email with attachment to one person, but to another it was fine. Very strange.

Thanks. Very glad to be part of this forum

Gill

Re: Delivery of an email with attachment

Debbie_G — Sat, 20 Dec 2025 11:01:41 GMT

Thanks for coming back and letting us know this has sorted itself, @Gill92

A VPN creates a secure, private connection when you’re online. If you’re not familiar with VPNs, it’s very unlikely one was running.

I'm glad this has now sent.

Always happy to have you here in the community 🙂

Debbie