https://community.bt.com/t5/General-email-queries/Re-Outlook-365-new-Outlook-no-longer-working-with-BT-Mail/m-p/2451529#M122342 <P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?<BR /><BR />If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank">https://www.bt.com/help/email/bt-email-products</A></P> Sat, 27 Dec 2025 08:48:31 GMT gg30340 2025-12-27T08:48:31Z https://community.bt.com/t5/General-email-queries/Re-Outlook-365-new-Outlook-no-longer-working-with-BT-Mail/m-p/2451528#M122341 Hi, my wife’s email receives but won’t send for over a week. Works on web but not on pc or iPad client. Mine carried on working on pc iPad for. 2 days but not in same position. I can send or receive via web but no Clint. Must be at by end Sat, 27 Dec 2025 08:45:25 GMT https://community.bt.com/t5/General-email-queries/Re-Outlook-365-new-Outlook-no-longer-working-with-BT-Mail/m-p/2451528#M122341 Chrisyapp 2025-12-27T08:45:25Z https://community.bt.com/t5/General-email-queries/Re-Outlook-365-new-Outlook-no-longer-working-with-BT-Mail/m-p/2451529#M122342 <P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?<BR /><BR />If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank">https://www.bt.com/help/email/bt-email-products</A></P> Sat, 27 Dec 2025 08:48:31 GMT https://community.bt.com/t5/General-email-queries/Re-Outlook-365-new-Outlook-no-longer-working-with-BT-Mail/m-p/2451529#M122342 gg30340 2025-12-27T08:48:31Z