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Bt account and email still active years after leaving bt, how do I deactivate them

stillmadat — Thu, 01 Jan 2026 20:19:25 GMT

Hello, it has been quite a few years since I was with BT for broadband and Phone, but moved to someone else.

Now and again I check my old email address, and despite being told that after 6 months the account would be deactivated and deleted, I find that the account and email are still very much not deactivated.

How can I get BT to deactivate my account and email?

Any advice welcome?

Re: Bt account and email still active years after leaving bt, how do I deactivate them

gg30340 — Thu, 01 Jan 2026 22:34:48 GMT

Stop checking it. When you check it you are reactivating it.

See link about deleting an email account.

How do I close or delete an email account? | BT Help

Why has my email address been suspended or deleted? | BT Help

Failing the above you will need to contact BT 0330.1234.150 and ask for the email team who should be able to help.