https://community.bt.com/t5/General-email-queries/Re-No-incoming-emails/m-p/2451806#M122368 <P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?<BR /><BR />If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank">https://www.bt.com/help/email/bt-email-products</A></P> Fri, 02 Jan 2026 15:07:41 GMT gg30340 2026-01-02T15:07:41Z https://community.bt.com/t5/General-email-queries/Re-No-incoming-emails/m-p/2451797#M122367 <P>My phone's email app has stopped syncing my BT internet emails as of today. Logging in via browser seems to work</P> Fri, 02 Jan 2026 14:00:34 GMT https://community.bt.com/t5/General-email-queries/Re-No-incoming-emails/m-p/2451797#M122367 ARC94 2026-01-02T14:00:34Z https://community.bt.com/t5/General-email-queries/Re-No-incoming-emails/m-p/2451806#M122368 <P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?<BR /><BR />If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank">https://www.bt.com/help/email/bt-email-products</A></P> Fri, 02 Jan 2026 15:07:41 GMT https://community.bt.com/t5/General-email-queries/Re-No-incoming-emails/m-p/2451806#M122368 gg30340 2026-01-02T15:07:41Z