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Outlook client sends but won't receive email

Margot25 — Fri, 09 Jan 2026 16:12:30 GMT

I've used Outlook desktop for years to send and receive email, but recently it stopped working. Having deleted and reinstalled it now sends but won't receive. I can't seem to access the server setting
As a test I have tried the Apple mail app and it works perfectly.
I dont want to recreate my complicated folder system so getting BT to Outlook working again is critical.

Re: Outlook client sends but won't receive email

licquorice — Fri, 09 Jan 2026 16:18:55 GMT

If you can't access the server settings the problem would appear to be with Outlook rather than BT, particularly as Apple Mail works ok.

I assume you are a BT broadband customer or paying for Premium Mail. If neither, you account will have been downgraded to Basic Mail which won't work with Outlook in any case.

Re: Outlook client sends but won't receive email

Margot25 — Fri, 09 Jan 2026 16:20:39 GMT

Thanks

I have premium mail. The web mail works fine as well so I suspect you are correct this is an Oultook issue