This topic

emails in a folder disappearing

Maudie — Fri, 19 Dec 2025 13:45:33 GMT

For a number of years, I have had folders that I put emails in that I want to keep - i.e HOLIDAYS /SCOUTS etc etc

Just recently, on 2 occasions I have gone to look for a folder to retrieve my saved emails for work I needed to follow up on. On one occasion - the folder had disappeared with the email content. Today - emails in my HOLIDAYS folder have just vanished - the folder is there this time - any ideas what's going on ? Anyone else experienced this ?

TIA

Moira Aller

Re: emails in a folder disappearing

Michael_D — Sat, 20 Dec 2025 15:45:46 GMT

Hi @Maudie

Welcome to the community.

Are you finding that this is happening when logging in through webmail, through the BT email app or an email client?

Michael

Re: emails in a folder disappearing

Maudie — Sun, 11 Jan 2026 16:55:34 GMT

Thank you for your reply.

I access my emails on my laptop via Chrome to open the BT mail page.

Does that answer your question - Im not in any way tecchie - as you may have guessed !

Re: emails in a folder disappearing

Leanne_T — Mon, 12 Jan 2026 10:28:57 GMT

Hi there @Maudie

Thanks for coming back to us.

If you use the search option, do the emails show that are missing? If you check the trash folder, are they showing?

Leanne.