This topic

E Mail

rogerk18 — Sat, 17 Jan 2026 16:35:48 GMT

I have an email I can't get rid of despite constantly deleting it, on PC, Ipad and Android phone.

It is from EBay/Parcelforce and dosent seem to be Spam

Re: E Mail

Kimberlin — Sat, 17 Jan 2026 17:25:23 GMT

@rogerk18

Is the email personally addressed to you? Or is it randomly addressed as “Dear customer”

Have you clicked on any links contained within or any previously received similar email?

Have you run any malware/spyware programs to ensure your devices aren’t infected?

Re: E Mail

rogerk18 — Sat, 17 Jan 2026 17:36:18 GMT

Hello K,

I have E Set and run that, it is to me personally and it looks OK

I have clicked on some links, it is to notify a delivery to me which has arrived.

When I try to move it to Spam or any other folder on my PC I get a message

"We are experiencing issues with the service, please try again later."

and something says it hasn't fully loaded

All other emails are fine.

I forwarded it to a Gmail account and could delete it in there

Re: E Mail

Kimberlin — Sat, 17 Jan 2026 17:56:23 GMT

@rogerk18

Is your PC Windows based? If so, might be worth just running a full Windows Defender scan on the whole PC. That might take hours to complete if it hasn’t been done before.

What email client are you using?

Just throwing this in there as well, never be tempted to click on unsubscribe email links contained within emails because that just alerts spammers/bots that the email is live monitored. Obviously if the link is contained within an email from a known and verified sender, then that would probably be perfectly ok.

Re: E Mail

rogerk18 — Sat, 17 Jan 2026 18:09:15 GMT

Yes, it’s a windows PC

The email itself looks fine and all other ones are behaving as normal
I delete it, it disappears then click on Inbox and it reappears
My PC webmail is BT Mail

Re: E Mail

Kimberlin — Sat, 17 Jan 2026 18:36:50 GMT

@rogerk18

I have zero experience of BT mail. Hopefully someone who uses it can assist.

Re: E Mail

rogerk18 — Sat, 17 Jan 2026 20:18:26 GMT

Thanks for your help

Unable to delete or move an email

rogerk18 — Sun, 18 Jan 2026 19:06:41 GMT

Unable to delete or move an email on Webmail or anything else

Re: Unable to delete or move an email

Kimberlin — Sun, 18 Jan 2026 21:19:44 GMT

@rogerk18

I think those of us who have seen your other thread appreciate you have an issue, but please don’t keep creating threads about the exact same problem in the hope someone will eventually solve your problem for you.

https://community.bt.com/t5/General-email-queries/E-Mail/m-p/2453051#M122442