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Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

swift47 — Thu, 22 Jan 2026 08:11:04 GMT

I received a mail today, not addressed to me personally, asking to confirm terms and conditions as BT email was going to retire on 24th January 2026 and all data would be lost.

This was from **** which sounds iffy to be honest - says its from Organization:Internet Utilities Europe And Asia Limited (cyberassets.ae)... but also from Manchester, England.

My gut says scam - can anyone confirm for me please?

Jan

[Mod edit - suspicious email address removed]

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

licquorice — Wed, 21 Jan 2026 21:45:24 GMT

Of course it's a scam and please delete the email address, it breaches forum rules.

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

Kimberlin — Wed, 21 Jan 2026 22:17:49 GMT

@swift47

A gentle reminder, this forum is equipped with a perfectly useable search function which had you typed in your question, you’ll discover a whole line of threads on BT email scams and indeed, a whole raft of questions that are repeatedly asked on a daily basis.

Going forward, if an email isn’t addressed to you or just looks like some generic threatening gumpf, then trust your instinct and report it as a phishing attempt, delete it and move on.

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

gg30340 — Wed, 21 Jan 2026 22:20:36 GMT

Obviously it is a scam.

BT do not use the residential email suffix @btinternet email address and they will not ask you to confirm T&Cs nor would they only give you three days notice of a close of service.

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

swift47 — Wed, 21 Jan 2026 22:21:26 GMT

I am sorry if i have offended anyone with this post but yes I did search first and found other scams but not one which was anything like the email I received today. Surely it is better for me to be sure rather than lose all my data and have my computer and data compromised

As I said, I apologise if this is against rules but I felt it was the best place to come to make sure. We are not all technically savvy

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

swift47 — Wed, 21 Jan 2026 22:22:25 GMT

Thank you for your reply... obviously to you maybe but not to all

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

swift47 — Wed, 21 Jan 2026 22:23:40 GMT

Thank you for your reply... a little more understanding would have been appreciated as not everyone is as tech savvy as yourself... a little bit of kindness goes a long way

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

gg30340 — Wed, 21 Jan 2026 22:25:21 GMT

There is nothing wrong with checking if an email is a scam however it is against the forum rules to post email addresses and in particular if they relate to a scam email.

If you want to post a scam email address just substitute the @ for "at" and it will not be a clickable link.

To remove the one you have posted click on the three dots at the right hand side of the message and it will allow you to edit the message.

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

Kimberlin — Wed, 21 Jan 2026 22:27:46 GMT

@swift47

Well I don’t take offence to anything, I just tell it how it is. It’s not personal to you, I’m the same with everyone 👍

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

swift47 — Wed, 21 Jan 2026 22:30:01 GMT

Thank you for your polite reply - I appreciate it. I have tried to edit my first post to remove the @ with at but it wont allow me to. Again I apologise for this mistake but being new I was unaware of this rule. Perhaps someone can delete it for me. Once again , thank you, I appreciate the way you replied to me which didnt belittle me. Take care...

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

licquorice — Wed, 21 Jan 2026 22:32:04 GMT

Unfortunately you can only edit a post for one hour after posting. It is now too late to edit it.

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

swift47 — Wed, 21 Jan 2026 22:33:56 GMT

I tried.. i think perhaps if I need help in future, I will ring BT.. I have never felt unwelcome on a forum before - this is my first time.

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

gg30340 — Wed, 21 Jan 2026 22:35:14 GMT

Unfortunately you only get an hour's window from posting during which you can edit a post. I will get a moderator to pick up on this and edit the email address.

Meanwhile you can report it to BT, see the following link.

What is a phishing scam? Is the email I have received genuine? | BT Help

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

Kodikid — Thu, 22 Jan 2026 09:03:46 GMT

Swift47

This forum isn't that bad..in fact it's extremely inclusive

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

Linzi_H — Thu, 22 Jan 2026 09:12:50 GMT

Hi @swift47

You're welcome to use the forum at any time, and I want to reiterate that you've done the right thing by being cautious and reaching out to us here for some clarification.

We've managed to edit your original message, so please don't worry about that.

I can see @gg30340 has shared our help page above, which holds useful information on how to report suspicious emails to our dedicated mailbox.

If there's anything further you need, please let us know, and we'll be more than happy to help or point you in the right direction.

Linzi 😊

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

swift47 — Thu, 22 Jan 2026 09:15:31 GMT

Thank you Linzi-H - I appreciate your message :).. I will ignore all emails - two more arrived today - a sure sign they are bogus

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

Kimberlin — Thu, 22 Jan 2026 09:28:14 GMT

@swift47

It might be worth you checking to see if your email address has been the subject of a data breach. There is a website called ‘HaveIbeenPwned . com’

I won’t post the link, you can Google search it and do it yourself if you wish, it’s free to use, but if you put your email into their email search, it will likely tell you if your email has been released in a hack somewhere in the past. It has happened to me in the past, I discovered an old Hotmail address of mine had been released in a data breach, it’s actually a very common occurrence. In my case, I just deleted the email address and started using a new email address.

Re: Scam email asking me to confirm terms and conditions by 24th January 2026? Is it a scam?

swift47 — Thu, 22 Jan 2026 11:58:35 GMT

Thank you