This topic

spam

rex003 — Fri, 23 Jan 2026 12:38:08 GMT

I have a spam e mail from "Upgade" with a message "Data Loss" which I can't delete. Any ideas please?

Re: spam

Kimberlin — Fri, 23 Jan 2026 12:45:51 GMT

Apologies, I don’t have an answer as I don’t use BT’s email service, but I find it odd that others have also complained that they can’t delete spam emails that have infiltrated their BT mailbox. What I wonder is wrong with BT’s email system?

Re: spam

Christopher_G — Fri, 23 Jan 2026 17:41:17 GMT

Hi @rex003

I've sent you a private message to get a little more information about those emails. Our email team are interested in looking into this further.

Thanks
Chris