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Email arriving without attachment

pastel10 — Sun, 25 Jan 2026 14:38:51 GMT

My friend, who has a BT account and uses BT Mail, has just had a problem that has not occurred before. He sent an email with a 2page copy of a letter as an attachment (that was attached by 'drag&drop' method) but the attachment did not arrive. BT notification stated a problem with the 'server'.? The email could be sent but as soon as the attachment was included, it would not work. Any suggestions to resolve this as he could previously send an email and attachment without a problem

Re: Email arriving without attachment

licquorice — Sun, 25 Jan 2026 15:06:23 GMT

What size is the attachment?

Re: Email arriving without attachment

gg30340 — Sun, 25 Jan 2026 15:14:51 GMT

Are there any links in the attachment or is the title anything that could be construed as spam?

Rather than drag and drop the attachment has he tried adding the attachment by clicking on the paper clip icon at the right hand side of the composed email and selecting the attachment manually.

Has he tried using a different web browser to see if it sends?

Re: Email arriving without attachment

pastel10 — Sun, 25 Jan 2026 15:15:27 GMT

Actually, I am not sure as my friend is not internet savvy. That said, I did send myself 2 test photos as an attachment and that was successful with a total of 7MB. Apparently the letter concerned was about 2 x A4 with purely text so I would assume that it is a lot less than 7MB.. ??

Re: Email arriving without attachment

pastel10 — Sun, 25 Jan 2026 15:22:13 GMT

Hi GG

As you can see, I have replied to 'licquorice' concerning his comment. I have already suggested that he try sending the email etc by gmail and will also pass on your suggestions. Thank you in advance for your input. I will reply as and when I get a reply from my friend.

Re: Email arriving without attachment

pastel10 — Fri, 30 Jan 2026 00:31:34 GMT

Roundabout solution:

I suggested a temporary solution of sending the email with only one page attachment and then send a repeat email with the other page and it worked..!!

No idea why the glitch occurred but thanks for your suggestions