This topic

Setting 2stage authentication

DavidButland — Wed, 21 Jan 2026 16:49:06 GMT

I have repeatedly attempted to set up 2 stage authentication. My phone number is correct

I never receive a passcode.

Help

Re: Setting 2stage authentication

Katie_B — Thu, 22 Jan 2026 08:12:56 GMT

Hello @DavidButland.

Thanks so much for coming here.

Please ensure the number is correct, if it is you should be able to request the passcode to be sent to your secondary destination by selecting Problems with my passcode.

More information on setting up 2 stage authentication can be found by visiting this Help page.

Katie

Re: Setting 2stage authentication

DavidButland — Thu, 22 Jan 2026 08:19:15 GMT

1. I am certain that the number is correct
2. The email option doesn't work either

I suspect that maybe it's something to do with Firefox, but have no evidence of that.
Thanks for the suggestion, though

Re: Setting 2stage authentication

Katie_B — Thu, 22 Jan 2026 08:20:32 GMT

Hi @DavidButland.

Thanks for the update.

Are you able to try another browser?

Katie

Re: Setting 2stage authentication

DavidButland — Mon, 26 Jan 2026 08:35:24 GMT

I have tried to set 2 stage authentication using Opera, but do not understand how I can trigger the request. None of the Help options seem to help.

Re: Setting 2stage authentication

Christopher_G — Tue, 27 Jan 2026 17:23:10 GMT

Hi @DavidButland

Please try changing the destination number or email address to try a different one. If it still doesn't work, I recommend speaking with our technical support team, so they can look into it and raise a ticket against your account, if needed.

Chris