This topic

Email Issues 27/01

adam101 — Tue, 27 Jan 2026 15:30:29 GMT

Anyone having issues with the emails today? Whilst mine is fine, another family member is having issues with webmail (getting a technical difficulties error) and also on iphone mail, which will send but not receive. It has been ongoing since about midday.

Re: Email Issues 27/01

Christopher_G — Wed, 28 Jan 2026 18:38:08 GMT

Hi @adam101

I'm not aware of any issues. Is your family member's email working any better today? It may be worth them logging out and back in again on webmail, if they're still having problems.

Chris

Re: Email Issues 27/01

adam101 — Wed, 28 Jan 2026 21:33:25 GMT

@Christopher_G No, still not working properly. It has been reported to BT and being investigated, so hopefully will be fixed soon.

Re: Email Issues 27/01

Peter_W — Thu, 29 Jan 2026 08:16:24 GMT

Thanks for the update here, @adam101.

Please keep us posted on how you get on, and if needs be we can look to get this chased from our end, too.

Peter