This topic

Missing Emails from Folder

Twirly — Fri, 06 Feb 2026 07:55:52 GMT

I have recently lost all emails in my folder before July 2025 - they are not in the the trash. They have disappeared. I do have outlook on my mobile device but they are not synced - will these missing emails be on the BT Server - there is no contact number for me to call only Chatbox - thanks

Re: Missing Emails from Folder

Twirly — Sat, 07 Feb 2026 13:31:07 GMT

Does anyone else have this problem?

Re: Missing Emails from Folder

Rach_H — Sun, 08 Feb 2026 10:16:15 GMT

Hi @Twirly,

Welcome to the Community!

I'm not sure why this has happened, but I've raised this with our email team, and they will be able to look into this for you tomorrow.

Rach

Re: Missing Emails from Folder

Rach_H — Tue, 17 Feb 2026 16:44:11 GMT

Hi @Twirly,

Apologies for the delay in responding.

Are you able to try deactivating "conversation view", if this is showing purple when you log into your account, as this will restrict how many emails you are able to see?

Rach