This topic

Unable to get login screen

Rocket1957 — Mon, 09 Feb 2026 17:36:02 GMT

When I try to login to my BT mail via the web page www.bt.com i get the following error message returned, this is before I even get the screen to enter my login details:

The request is blocked.

20260209T170431Z-174b4b6ddbffqt68hC1LONcm8w0000000n6000000000afqg

This is on both a PC and Apple mac. I can still download messages on my iPhone.

Anyone else got this problem?

Re: Unable to get login screen

gg30340 — Mon, 09 Feb 2026 17:37:10 GMT

There would appear to be a problem at BT's end.

Re: Unable to get login screen

PaulR — Mon, 09 Feb 2026 17:38:11 GMT

Yes, getting much the same - will a slightly different 2nd line.

20260209T173108Z-1859ffbfd4b875q2hC1LONynpc0000000na000000000c9a1

Is BT Email down?

MikeM14 — Mon, 09 Feb 2026 17:38:59 GMT

Hi all,

I've just tried to log in to BT email this afternoon (9 Feb 2026) and all I get is a white screen with black text saying:-

"The request is blocked.", followed by a long line of code.

It's the same on both my computers, on one of which I use "Edge" browser, and on one of which I use "Chrome" browser. On the browser tab it says "Service unavailable". This is on webmail.

Is anyone else having the same problem, or aware of the problem?

Re: Can't access my BT e-mails

cityangel — Mon, 09 Feb 2026 17:39:08 GMT

If you look at Down Detector, they've had over 1000 reports re no emails access today

Re: Unable to get login screen

Keith19 — Mon, 09 Feb 2026 17:40:39 GMT

getting same message , on my laptop , tablet , firefox .microsoft edge, must be BT end

Re: Unable to get login screen

Mr-Bit — Mon, 09 Feb 2026 17:40:57 GMT

I have the same 'The request is blocked' problem. However, it is also blocked on my iPhone.

Re: Unable to get login screen

MikeM14 — Mon, 09 Feb 2026 17:41:03 GMT

Hi, yes, I've got the same and have just posted a similar query (not having seen your post).

Mike.

Re: Unable to get login screen

ljhardy34 — Mon, 09 Feb 2026 17:41:13 GMT

Yep 😞

OK on my Android

Re: Can't access my BT e-mails

cityangel — Mon, 09 Feb 2026 17:43:40 GMT

If you check Down Detector there's problems with bt emails today, theres been over 1000 reports this afternoon

https://downdetector.co.uk/status/bt-british-telecom/

Re: Can't access my BT e-mails

gg30340 — Mon, 09 Feb 2026 17:46:06 GMT

@cityangel

You are posting your message on threads that have nothing to do with this outage. Please just stick to this thread.

Re: Unable to get login screen

Lacrosse61 — Mon, 09 Feb 2026 17:50:39 GMT

I'm getting 'request is blocked' too!

Re: Unable to get login screen

gg30340 — Mon, 09 Feb 2026 17:51:54 GMT

It would appear to be now working.

Re: Unable to get login screen

Keith19 — Mon, 09 Feb 2026 17:54:52 GMT

Hi all was having this problem . Just deleted bt email login .the googled BT EMAIL , and got it back . Seems to be a new BT Page

Re: Unable to get login screen

MikeM14 — Mon, 09 Feb 2026 17:55:05 GMT

Thanks for the prompt feedback!

It's working for me now.

Re: Is BT Email down?

Katie_B — Mon, 09 Feb 2026 17:57:35 GMT

Hi,

Thanks for coming here and flagging this with us.

Can you clear cache and cookies and try again?

Speak soon,

Katie 🙂

Re: Unable to get login screen

Keith19 — Mon, 09 Feb 2026 17:56:13 GMT

Delete your BT log in page , then google BT EMAIL , should come back OK

Re: Unable to get login screen

Keith19 — Mon, 09 Feb 2026 17:57:21 GMT

Delete bt login page , then google BT MAIL LOG IN ,should come back Ok

Re: Is BT Email down?

Keith19 — Mon, 09 Feb 2026 18:07:36 GMT

hI katie b delete BT email page , then google BT MAIL LOGIN , it will come back seems to be a new home page

Re: Is BT Email down?

Keith19 — Thu, 26 Feb 2026 12:29:10 GMT

Had that a few weeks back on Firefox , so uninstalled BT email then reinstalled it , then it was OK