This topic

Emails

Ecneret — Mon, 09 Feb 2026 21:12:57 GMT

Suddenly unable to get emails on my Apple phone. Manage to get them on other devices. Do I need to change settings on my phone?

Re: Emails

gg30340 — Mon, 09 Feb 2026 21:41:51 GMT

Try restarting your phone.

Re: Emails

Ecneret — Tue, 10 Feb 2026 09:19:40 GMT

Turning the phone off makes no difference

Re: Emails

gg30340 — Tue, 10 Feb 2026 09:33:56 GMT

How do you access your emails on your iPhone, is it with an email app or a web browser?

What happens when you try to access your email?

If it is a web browser try clearing your web browser's history and cookies. When you do that make sure that you select the option "Clear All Time" if your browser offers that option.

If it an email app, which one?

You can check it is using the correct settings in the following link.

BT Email server settings | BT Help

Have you changed anything such as your password prior to the email stopping?

Re: Emails

Ecneret — Tue, 10 Feb 2026 10:06:48 GMT

Thank you. It works through the browser but not through the app. Should I uninstall the app and re-install it?

Re: Emails

gg30340 — Tue, 10 Feb 2026 10:10:29 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

Re: Emails

Ecneret — Thu, 12 Feb 2026 17:57:55 GMT

Thank you to all those who replied. I've now discovered what the problem was. I'd changed my password on my desktop but hadn't changed it to the same password on my phone.