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login issues with outlook

henry22 — Tue, 10 Feb 2026 15:26:22 GMT

I have issues getting my btinternet account to load onto the new Outlook email. Always asking for the password, then as soon as I try to access the inbox it drops out and I get "access denied".

Any help much appreciated .

Re: login issues with outlook

gg30340 — Tue, 10 Feb 2026 15:30:01 GMT

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

Re: login issues with outlook

henry22 — Tue, 10 Feb 2026 15:34:19 GMT

No I am a BTBroardband customer, I have 2 other @btinternet addresses with the same account, they load and function fine.

Re: login issues with outlook

gg30340 — Tue, 10 Feb 2026 18:01:03 GMT

There have been previous reports about problems with Outlook.

Can you try a different email client such as Thunderbird to see if that works which might help locating where the problem is.

Re: login issues with outlook

henry22 — Thu, 12 Feb 2026 15:27:24 GMT

thank you, I'll give that a go, otherwise ill have to call BT