This topic

ERROR

montymonts — Mon, 23 Feb 2026 11:12:18 GMT

Hi, anyone help with this message when I try to reply or send a simple email. Thanks

Error

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (69951428007B07FA)

Re: ERROR

Kimberlin — Mon, 23 Feb 2026 15:48:42 GMT

@montymonts

Read through the following thread to see if it helps. If it doesn’t, contact BT via their helpline and ask for technical assistance:

https://community.bt.com/t5/General-email-queries/Error-message-that-email-could-not-be-delivered-due-to-content/td-p/2411541#:~:text=4%20of%2010-,Re:%20Error%20message%20that%20email%20could%20not%20be%20delivered%20due,Message%205%20of%2010

Re: ERROR

montymonts — Mon, 23 Feb 2026 16:53:28 GMT

Thanks, no it doesn't help, it's happening on simple emails. I have already spoken to BT.

Re: ERROR

Kimberlin — Mon, 23 Feb 2026 17:41:31 GMT

@montymonts

So what was BT’s suggestion?

Re: ERROR

montymonts — Tue, 24 Feb 2026 07:47:59 GMT

They are investigating and will get back to me by noon on Wednesday.😊