This topic

No longer receiving emails in Outlook from BT email

JohnOK1 — Fri, 06 Mar 2026 17:02:37 GMT

I have stopped receiving emails in Outlook from my BT email. Though I can still send emails from Outlook via BT that arrive at their destination. My setting seem to be ok with IMAP on the correct ports. It was working correctly until 2 day ago.

I can get error code when trying to send a test email saying "an unkown errror occured, error code 0x800c8101

Anyone have and ides

Re: No longer receiving emails in Outlook from BT email

imjolly — Fri, 06 Mar 2026 18:20:56 GMT

Are you currently an active BT broadband customer ?

Re: No longer receiving emails in Outlook from BT email

JohnOK1 — Fri, 06 Mar 2026 18:30:21 GMT

Yes i am a current BT customer with Premium email

Re: No longer receiving emails in Outlook from BT email

licquorice — Fri, 06 Mar 2026 18:32:51 GMT

If you are a BT broadband customer you don't need to pay for Premium Mail.

Re: No longer receiving emails in Outlook from BT email

JohnOK1 — Fri, 06 Mar 2026 19:37:03 GMT

I probably got that wrong I am a BTBroadband customer not Premium email

Re: No longer receiving emails in Outlook from BT email

shakey1981 — Fri, 06 Mar 2026 20:06:56 GMT

if youe sure your a bt customer change email clent use thunderbird availble om microsoft store

see if this makes a diffrence

on a windows 10/11 device serach for this via microsoft store (where this screenshot say open because this is already installed yours will say "install" if you dont already have it on your pc/laptop)

then use theese settings in thunderbird

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: No longer receiving emails in Outlook from BT email

JohnOK1 — Wed, 11 Mar 2026 09:29:05 GMT

Apologies for my late reply, this is due to my wife having to go to A&E.

For some weird reason all is now well and emails have restarted downloading into Outlook on my laptop

Thanks for all the replies