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Cannot Send Due To Content Policy: Construed As Malware or Spam

mikensam — Thu, 12 Mar 2026 12:23:44 GMT

This is happening on my mothers email when she tries to send an email, she uses webmail so its nothing to do with settings and the emails she is sending most definitely dont look like they are spam.

Its almost certainly a BT email problem, would an @admin be kind enough to give me a hand sorting it please?

Thanks

Re: Cannot Send Due To Content Policy: Construed As Malware or Spam

Leanne_T — Thu, 12 Mar 2026 16:09:00 GMT

Hi there @mikensam

Thanks for coming back to the community.

Is your Mum sending group emails? If so, how many email addresses are in the group message?

Does she have her own email address copied in? If so, can she try removing this and trying to send emails again?

Thanks 🙂

Leanne.

Re: Cannot Send Due To Content Policy: Construed As Malware or Spam

mikensam — Thu, 12 Mar 2026 16:13:02 GMT

Nothing out of the ordinary, no group, no BCC, just simple To, suject and content

Re: Cannot Send Due To Content Policy: Construed As Malware or Spam

Leanne_T — Thu, 12 Mar 2026 16:28:16 GMT

Thanks very much @mikensam

In this case, please give us a call and our email team will take a look into the email account and see what is needed to get this sorted.

Leanne.