https://community.bt.com/t5/General-email-queries/john-lewis/m-p/2457286#M123001 <P>I fail to receive emails from John Lewis so cannot reset my password and get into my account can anyone help please</P> Thu, 12 Mar 2026 19:01:32 GMT menumad 2026-03-12T19:01:32Z https://community.bt.com/t5/General-email-queries/john-lewis/m-p/2457286#M123001 <P>I fail to receive emails from John Lewis so cannot reset my password and get into my account can anyone help please</P> Thu, 12 Mar 2026 19:01:32 GMT https://community.bt.com/t5/General-email-queries/john-lewis/m-p/2457286#M123001 menumad 2026-03-12T19:01:32Z https://community.bt.com/t5/General-email-queries/john-lewis/m-p/2457287#M123002 <P>Make sure you have not blocked the email address or its domain.</P><P>Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side.</P><P>Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders". Scroll down the list until you find the one you want to unblock and select it. Click on the small "Trash" symbol at the right hand side.</P><P>It will only delete the email address from the blocked senders list not your contacts list.</P> Thu, 12 Mar 2026 20:09:56 GMT https://community.bt.com/t5/General-email-queries/john-lewis/m-p/2457287#M123002 gg30340 2026-03-12T20:09:56Z