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BT email hacked last week now back and running but not all emails getting through

thewheelshavecomeoff — Thu, 19 Mar 2026 11:34:47 GMT

BT email was hacked last week but is now back and running but not all emails getting through

Sites that send verification codes don't get though eg Netflix, Morrisons More and some bills eg Eon next. I get emails from all the above Netflix films etc, Morrisons food offers and Eon next offers of upgrades ect.

Use email on my Laptop, iPhone and the BTmail app

Any clues getting a bit frustrating

Re: BT email hacked last week now back and running but not all emails getting through

gg30340 — Thu, 19 Mar 2026 15:08:19 GMT

Make sure there are no Rules set up in your email account and also check your Blocked Senders list that the domains of the emails your not receiving have not been blocked.

Re: BT email hacked last week now back and running but not all emails getting through

thewheelshavecomeoff — Thu, 19 Mar 2026 18:11:09 GMT

auto-forward was enabled when hacked with an email address in but rules where ok
The domains I have looked in the blocked list but none of the 3 examples I gave in my post. like I said i get info emails from all three sites.

Re: BT email hacked last week now back and running but not all emails getting through

gg30340 — Thu, 19 Mar 2026 19:17:28 GMT

You will need to contact the BTMail Team 0330.1234.150 and they should be able to help.

Re: BT email hacked last week now back and running but not all emails getting through

thewheelshavecomeoff — Mon, 30 Mar 2026 09:18:56 GMT

Thanks for all the replies.

But I have tracked down what the problem was.

After looking at my email settings/Mail/Safe senders the -

Only allow mail from known senders box was ticked. So I unticked it and appears ok now.

This I think was Ticked by me after I got hacked as a precaution by me. As I had loads of safe senders stored didn't become apparent very quickly