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Impossible to 'verify' account

Pamelacf — Sun, 29 Mar 2026 12:33:43 GMT

I have several BT email addresses which I have had for years without any issues regarding access.

Now I am constantly asked to verify my identity by having a text sent to another of the email addresses, which involves juggling email accounts to find code on one and enter on another. Although annoying, the system usually works. However today, I get as far as posting the code and the site says it can't verify it at the moment, and try again later. I have tried and tried, left a gap, then tried again, only to receive the same message.

Sending a code to my phone would be better, but the site has my old number and I don't know how to change it, so advice on that would be helpful too.

Re: Impossible to 'verify' account

gg30340 — Sun, 29 Mar 2026 13:09:24 GMT

Log onto your MyBT and then go to Your Details then in Your Profile scroll down to Two Step Authentication the click on Edit Two Step Authentication. Your phone number should be shown. Click on Edit and enter the number you want and then click Confirm.

If the Two Step Authentication is not showing there it will have been set up on the main MyBT account which is normally the person who is the Broadband account holder.

Re: Impossible to 'verify' account

Pamelacf — Sun, 29 Mar 2026 13:31:10 GMT

Thank you. I will try this.