This topic

Email in Thailand

Heavytree — Mon, 30 Mar 2026 09:22:26 GMT

I am in Thailand and both of my BT email accounts are locked out every day meaning i have to change passwords each time. Does BT not permit email to be used abroad? It is rubbish

Re: Securing your email client

Heavytree — Mon, 30 Mar 2026 09:27:11 GMT

But BT email does not appear to work behind and Encrypted VPN - I am sure that makes sense

Re: Securing your email client

licquorice — Mon, 30 Mar 2026 10:04:18 GMT

As it is already encrypted, what's the point?

Re: Securing your email client

Heavytree — Mon, 30 Mar 2026 10:34:42 GMT

I would agree but it also happens whether the VPN is on or not, on the phone and iPad.

Re: Email in Thailand

gg30340 — Mon, 30 Mar 2026 12:33:39 GMT

Yes BT allow you to use email while abroad.

It may be that that networks you are using IP addresses are on a blacklist and as such BT are blocking them.

If you have a VPN try using that or if you do not have one Proton offer a free VPN or try using the Opera web browser which has a built in VPN that you can turn on when needed.

Re: Email in Thailand

Heavytree — Mon, 30 Mar 2026 12:47:55 GMT

I can’t see a 5* hotel being on a blacklist, can you?It does not work on or off the VPN, nor does it work on the Apple email client nor on the web. It just does not work and resetting the passwords every day is very tiresome. My banks and credit cards work fine, on and off the VPN, as does gmail. My conclusion can only be BT email does not work properly. I have had the same problem elsewhere, but only with BT

Re: Email in Thailand

gg30340 — Mon, 30 Mar 2026 12:57:02 GMT

@Heavytreewrote:
I can’t see a 5* hotel being on a blacklist, can you?It does not work on or off the VPN, nor does it work on the Apple email client nor on the web. It just does not work and resetting the passwords every day is very tiresome. My banks and credit cards work fine, on and off the VPN, as does gmail. My conclusion can only be BT email does not work properly. I have had the same problem elsewhere, but only with BT

Yes I can see a 5* hotel being on a blacklist just as any IP address can end up on a blacklist if it has been used inappropriately by someone who has access to it.

It may be that the security on your email account is being over zealous. Unfortunately the only way you would be able to resolve that would be to call the BTMail email team and ask them to have a look at your BTMail accounts.

The BTMail help line number from outside the UK is +44 150 174 7714 which will be a charged call.

Re: Email in Thailand

Heavytree — Mon, 30 Mar 2026 13:01:55 GMT

Thanks for taking the time to reply. Putting the VPN on would take the hotel IP address out of the equation so the blacklist possibility should be nullified by that. I don’t need bt email that desperately, I can use other options, but it does make me think whether they are the best option for me. Why don’t they reference the MAC address at the banks and credit cards do, rather than the IP address? It is just poor service (something that does not surprise me as an ex employee).

thanks again

Re: Email in Thailand

gg30340 — Mon, 30 Mar 2026 13:07:46 GMT

You would need to ask BT those questions.

I am going to move your other post that you made regarding the BTMail settings onto this thread as this thread is more relevant.

Re: Email in Thailand

licquorice — Mon, 30 Mar 2026 13:49:10 GMT

It's clearly of no consolation to you but I have never ever had any problems with BT mail abroad and that includes China and India.

Re: Email in Thailand

Heavytree — Mon, 30 Mar 2026 14:52:52 GMT

Thanks anyway. Btw - my account has been locked again

Re: Email in Thailand

Leanne_T — Tue, 31 Mar 2026 07:28:40 GMT

Morning @Heavytree

Thanks for coming back to the community.

If you get in touch with our Email tech guides, they can take a look into the email account for you and see if they can help get the email account unlocked.

Thanks.

Leanne.

Re: Email in Thailand

Heavytree — Sat, 04 Apr 2026 02:29:26 GMT

Thanks Leanne. I am not sure it is worth the effort tbh. I have tried many combinations without much success. My trip is nearly over and the same problem occurred in Barbados too, so it is systemic rather than country specific imv. I could use the bt email app I guess, but is that tracked by ip address or is the mac address used like banks, credit cards and money cards, none of which has given me any problems.

gmail works fine too…