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Received one time PIN

catr — Tue, 31 Mar 2026 14:24:50 GMT

I have just received a one tome use PIN from BT which is valid for 30 minutes - it says it is to verify they are speaking to the right person, but I have no idea what it is for and was not in contact for anything. Should I be worried about security?? Came from btcomms@info.bt.com

Re: Received one time PIN

WSH — Tue, 31 Mar 2026 14:51:22 GMT

If you did not request it then it is a scam or, at best, an error. DO NOT read it out to anyone that contacts you. They may well use it to reset the password on your account.

Re: Received one time PIN

gg30340 — Tue, 31 Mar 2026 15:16:27 GMT

If you were sent a PIN number, it could be a scammer trying to access your account.

If you did not contact BT prior to getting the PIN you may receive a telephone call shortly informing you that it is BT calling and they will inform you they sent a PIN to verify it is BT and request that you recite the PIN to them.

DO NOT do that. If you do it will give them access to your BT account and email account. Just hang up the phone.

See this link for a fuller explanation.

BT's One time pin process - BT Community

Re: Received one time PIN

catr — Tue, 31 Mar 2026 19:18:42 GMT

Thank you