This topic

Email couldn't be delivered due to content policy reasons (69AF6DSAQ016C02C6)

rickety — Fri, 27 Mar 2026 15:17:55 GMT

In the last week I get this irritating message which rejects all my messages no matter how mundane. I use Edge and have deleted my browsing data and cleaned my cache - to no end. I then used Opera browser for a bit but it then reverted to the same error message. Exasperated, I downloaded Firefox - with the same result.

I then tried to BT chat bot, but foolishly as my dinner was cooking. The response was dreadfully slow and meandered about to no effect. In the end after 30 minutes I had to give up. Not a good advert for BT's Help Desk

I note this is a fairly common issue but can't find any helpful replies on here.

Is there anyone out there who have successfully overcome this problem? If I can't get this sorted I will have to transfer my BT Mail to Yahoo or (heaven save me) to the dreaded G Mail.

Re: Email couldn't be delivered due to content policy reasons (69AF6DSAQ016C02C6)

Katie_B — Sun, 29 Mar 2026 08:48:04 GMT

Hello @rickety.

Thanks for coming here.

So we can help further can you please confirm if you are seeing this error when using the App too?

Katie

Re: Email couldn't be delivered due to content policy reasons (69AF6DSAQ016C02C6)

rickety — Sun, 29 Mar 2026 10:17:44 GMT

I only use my laptop for BT Mail - not the App as it is too small on my phone. Occasionally I use my Desktop but both give the same results. In summary: 3 different browsers, 2 computers - yet no good results.

Re: Email couldn't be delivered due to content policy reasons (69AF6DSAQ016C02C6)

Leanne_T — Mon, 30 Mar 2026 11:32:17 GMT

Thanks for the extra details @rickety

We have asked our email support team to take a look into this and once we have more information we will let you know 🙂

Leanne.

Re: Email couldn't be delivered due to content policy reasons (69AF6DSAQ016C02C6)

Leanne_T — Tue, 31 Mar 2026 08:49:03 GMT

Morning @rickety

The team have made a few changes based on the error message you have been getting, and asked if you can try again after 24 hours and let us know if this continues?

Leanne.

Re: Email couldn't be delivered due to content policy reasons (69AF6DSAQ016C02C6)

rickety — Wed, 01 Apr 2026 11:33:55 GMT

Yes, thank you! Seems to be working OK now. I hope it never returns as the message seemed to imply I was sending naughty messages, unlikely at age 86.

Re: Email couldn't be delivered due to content policy reasons (69AF6DSAQ016C02C6)

Leanne_T — Wed, 01 Apr 2026 13:24:28 GMT

Hi @rickety

Thanks for coming back to me, really pleased this is all working again for you.

If you need anything in the future, let us know.

Take care.

Leanne.

Re: Email couldn't be delivered due to content policy reasons (69AF6DSAQ016C02C6)

licquorice — Wed, 01 Apr 2026 13:56:41 GMT

Love to know what 'the few changes' were!