https://community.bt.com/t5/General-email-queries/Emails-on-iPad-and-mobile-not-downloading/m-p/2458941#M123158 <P>No new emails since 3/6/26.</P><P>Have tried the new app on mobile still not working.&nbsp;</P> Tue, 07 Apr 2026 09:05:31 GMT suesmith181 2026-04-07T09:05:31Z https://community.bt.com/t5/General-email-queries/Emails-on-iPad-and-mobile-not-downloading/m-p/2458941#M123158 <P>No new emails since 3/6/26.</P><P>Have tried the new app on mobile still not working.&nbsp;</P> Tue, 07 Apr 2026 09:05:31 GMT https://community.bt.com/t5/General-email-queries/Emails-on-iPad-and-mobile-not-downloading/m-p/2458941#M123158 suesmith181 2026-04-07T09:05:31Z https://community.bt.com/t5/General-email-queries/Emails-on-iPad-and-mobile-not-downloading/m-p/2458964#M123160 <P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?<BR /><BR />If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank">https://www.bt.com/help/email/bt-email-products</A></P><P>How do you access your BTMail account, is it with an email app or with a web browser?</P><P>If you use an email app have you checked to see if there are any emails when you log onto your BTMail account using a web browser.</P><P>&nbsp;</P> Tue, 07 Apr 2026 13:03:05 GMT https://community.bt.com/t5/General-email-queries/Emails-on-iPad-and-mobile-not-downloading/m-p/2458964#M123160 gg30340 2026-04-07T13:03:05Z