This topic

contact email addresses don't load

RogerH27 — Fri, 27 Mar 2026 15:38:59 GMT

when I start to compose an email the cursor first goes to the cc line, then jumps up to the email address line at the top, but when I start to type an email address which is in my contacts list, it will not accept it when I click on the corect option as it pops up - very frustrating as I then have to keep typing until I can check against the full email address. All very slow and annoying! Any ideas out there?

Re: contact email addresses don't load

gg30340 — Fri, 27 Mar 2026 15:44:33 GMT

The autofill of contacts is a browser function, not a BT function.

If you are using Firefox your problem may be the same as that in this thread.

Email, compose address not working - BT Community

Make sure that your browser is updated to the latest version.

Re: contact email addresses don't load

RogerH27 — Fri, 27 Mar 2026 16:38:07 GMT

Yes - same problem as reported. I have upgraded to latest version of Firefox (10 March), but problem still exists

Re: contact email addresses don't load

licquorice — Fri, 27 Mar 2026 16:50:33 GMT

Then I guess the latest version of Firefox doesn't fix the problem. Have Firefox indicated that it would?

Re: contact email addresses don't load

RogerH27 — Fri, 27 Mar 2026 17:02:24 GMT

No - I will email them. Thanks for replying and to gg30340
Distinguished Sage gg30340 also for alerting me to it being a Firefox problem

Re: contact email addresses don't load

RogerH27 — Mon, 30 Mar 2026 10:11:11 GMT

I have contacted Firefox and they have replied -

Hi,

Sorry for that. This issue is tracked under bug 2012085 and is being worked on.

Re: contact email addresses don't load

keithamus — Tue, 14 Apr 2026 11:41:44 GMT

I'm an engineer on the Firefox team, I would happily help diagnose the issue, but without an email account to reproduce the issue, there's not much I can do to diagnose the issue.

If an engineer working at BT would kindly provide me with some instructions (or ability) to set up or sign into an email account I can use this to diagnose the issue. Thanks!

Re: contact email addresses don't load

licquorice — Tue, 14 Apr 2026 12:42:56 GMT

It is a simple matter for those complaining of this problem to create a test account that could be used, this has been requested previously but the original complainents seems reluctant to assist Firefox in resolving the issue.

Re: contact email addresses don't load

RogerH27 — Tue, 14 Apr 2026 13:06:10 GMT

If you can provide me with some instructions as to what is wanted I will do my best to help

Re: contact email addresses don't load

keithamus — Tue, 14 Apr 2026 13:09:50 GMT

For me to be able to reproduce or diagnose the issue, I'll need an email account for BTs email service (as in a username and password), which I don't have. I presume only BT customers have access to this?

Re: contact email addresses don't load

RogerH27 — Tue, 14 Apr 2026 13:19:05 GMT

I'm just going out, but will try and set up a new email address and password later today.

Re: contact email addresses don't load

keithamus — Tue, 14 Apr 2026 13:47:08 GMT

-Redacted-

Re: contact email addresses don't load

gg30340 — Tue, 14 Apr 2026 13:32:11 GMT

@keithamus

You need to remove your email address. It is against forum rules to post it.

Re: contact email addresses don't load

keithamus — Tue, 14 Apr 2026 13:39:04 GMT

I've edited my message, is that sufficient? Or do I need to edit further?

Re: contact email addresses don't load

gg30340 — Tue, 14 Apr 2026 13:57:32 GMT

Personally I would say it should be completely removed as nobody on this forum has any idea of who you are and I would advise against contacting you because of that.( EDIT: See following message).

I have informed the moderators regarding your posts and if they would like your assistance I am sure they will contact you via this post with direction as to how the contact will be made or what I would suggest you do is to contact the BT Email Team directly by calling BT 0330.1234.150 and ask for the email team.

Re: contact email addresses don't load

gg30340 — Tue, 14 Apr 2026 13:56:03 GMT

My caution was for users security but I have now carried out a web search on your username and I can see that you are indeed with Firefox. With that in mind I will leave it up to users to use their own judgement whether to contact you or not.

You can use the PM messages sytem within the forum to make the first contact rather than posting personal details on the open forum.

Re: contact email addresses don't load

keithamus — Tue, 14 Apr 2026 13:58:47 GMT

Understandable! It's of course very difficult to make ad-hoc correspondence, I understand the concern around user safety.

Re: contact email addresses don't load

RogerH27 — Tue, 14 Apr 2026 14:07:10 GMT

The BT contact number is a UK phone number - if they won't help let me know and I will see what I can do.

Re: contact email addresses don't load

Peter_W — Tue, 14 Apr 2026 14:18:56 GMT

@keithamus Welcome to the Community!

We have recently banned an account claiming similar which may have also been you, as typically these forums wouldn't be where we would expect a company representative to reach out to us.

I can say with certainty that our email team are working on a fix for these issues, but these fixes tend to be incorporated with wider updates to the platform, so aren't always immediate.

I've also done some research and can see your website and Bluesky etc, and the Mozilla email address also helps verify.

At the same time though I'm sure you'll appreciate we need to be extremely cautious of anything that could be perceived as attempts at phishing, as protecting our members is our top priority.

Peter

Re: contact email addresses don't load

keithamus — Tue, 14 Apr 2026 14:49:28 GMT

Thanks Peter!

That was my colleague. I'm sure it's uncommon to have company reps reach out. At Mozilla we're working hard to minimise the amount of issues are users run into, hence the outreach. I understand it's a little unorthadox and I understand the security concerns, and tried to navigate this as delicately as I could. I for sure don't want to risk any of your members.

It's great you're working on these issues. Let me know if there's anything we can do on our end to help. You have my email if you wish to reach out 😉