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Is this a scam ?

bigbilly — Sat, 11 Apr 2026 08:47:17 GMT

I have had several emails asking me to sign agreement to the new BT terms and conditions or I will lose my email. I have assumed that this is a scam. Am I righter

Re: Is this a scam ?

Kimberlin — Sat, 11 Apr 2026 08:51:18 GMT

@bigbilly If the email isn’t personally addressed to you, i.e. it’s addressed ‘Dear customer, or dear email user’ it’s a scam. Just report it as a phishing attempt and delete it.

Re: Is this a scam ?

imjolly — Sat, 11 Apr 2026 09:03:24 GMT

It may not be a scam as BT are sending emails out about change to BT mail

https://community.bt.com/t5/General-email-queries/Securing-your-email-client/td-p/2457636

Re: Is this a scam ?

Kimberlin — Sat, 11 Apr 2026 09:09:41 GMT

@imjolly The OP hasn’t verified yet whether or not the email is personally addressed to them.

If BT are sending out emails not addressed to customers directly and the email header hasn’t been checked for authenticity, then until verified, it should absolutely be treated as a scam email.

@bigbilly Do not click on any links contained within the email until you have verified it. If in doubt, call BT.

Re: Is this a scam ?

gg30340 — Sat, 11 Apr 2026 09:28:03 GMT

It is a scam. BT DO NOT send out emails asking you to agree to their Terms and Conditions and if they did they would tell you that unless you disagree you need do nothing.

If you check what the email address of the sender is it will show you that it did not come from BT.com.

If you want you can forward it to the following link.

How to report abuse and phishing | BT Help

see link

Is this email from BT genuine? How to spot spam, phishing and spoofing emails | BT Help

Re: Is this a scam ?

Jane2018 — Sat, 11 Apr 2026 11:43:28 GMT

Scam.

I received two identical ones last night or today to each of my email addresses (including the BT one which to my knowledge I have never used for registering for websites etc by the way unlike my other one which will be online on my website and all over).

It was from "Broadband EE"

In the body of the email it has the BT and EE logos and then says

"Dear Email User,

We emailed you last month to inform you of changes to our Terms of Service and Privacy Policy. These changes are important steps toward giving you greater transparency and control over how and when your data is used.

To continue accessing your Mailbox after April 30, 2026, you must confirm your acceptance of the Terms of Service.

E E + B T BROADBAND"

AI nowadays means that scammers' grammar and spelling is better although here they use USA day after month "April 30" not 30th April so that is probably a give away.

[Mod edit: removed links]

Re: Is this a scam ?

Kimberlin — Sat, 11 Apr 2026 10:15:14 GMT

For those who have never used it before, this is a way of seeing whether or not your email address has been subject to a data breach:

https://haveibeenpwned.com/