This topic

Add / create new BT email address

lyn6 — Sun, 12 Apr 2026 15:47:20 GMT

I've had bt.com email address for years. I'm trying to add a new address but can't find any instructions. These directions don't apply. Please can someone direct me?

Re: Add / create new BT email address

licquorice — Sun, 12 Apr 2026 15:58:45 GMT

Notwithstanding you have had an email address for years, are you a BT broadband customer or do you only have Basic Mail?

If the latter, you will be unable to create a new address. If the former, I'm not sure why you would want to tie yourself to another ISP dependent address.

Re: Add / create new BT email address

gg30340 — Sun, 12 Apr 2026 16:16:24 GMT

Assuming you are still a BT Broadband customer you should be able to set up a new email address assuming you have not used up the eleven allocated to you.

If you are no longer a BT Broadband customer you will not be able to set up any new BT email accounts.

As regards setting up an email account I have just tried to set up a new email address following the directions you posted and it does work.

At what point does it fail for you?

Re: Add / create new BT email address

lyn6 — Sun, 12 Apr 2026 16:41:34 GMT

I am still a BT customer with BT broadband

Re: Add / create new BT email address

lyn6 — Sun, 12 Apr 2026 16:47:25 GMT

Yes I'm still a BT BB customer
When I go to "your products" i can't see the email option, maybe I'm being dumb!

Re: Add / create new BT email address

gg30340 — Sun, 12 Apr 2026 17:14:03 GMT

If you are using a web browser make sure you are in Desktop version and scroll down the page. The Email manage is at the foot of the page.

Re: Add / create new BT email address

lyn6 — Sun, 12 Apr 2026 18:07:46 GMT

I was on browser but can't see what I need. I then tried using BT app and that keeps failing even though I'm following directions.

Not to worry - thanks for your help. xx

Re: Add / create new BT email address

gg30340 — Mon, 13 Apr 2026 06:05:34 GMT

I have assumed that you set up your present email accounts on your own BT Broadband account and that it was not set up on another person's such as a parents BT Broadband account

If it was on your own broadband account you should call BT Billing 0330.1234.150 and report to them that you do not have the manage email option.