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Multiple demands for extra authentication

dcdick — Tue, 14 Apr 2026 13:31:04 GMT

For the last couple of weeks (after that recent scam outbreak) I have got to do the " we will send you a 6 digit code " nine times out of ten before I can log in.

OK, it's only 30 secs or so but is it widespread ?

Do I need to be doing anything ?

Re: Multiple demands for extra authentication

gg30340 — Tue, 14 Apr 2026 13:37:37 GMT

I have been informed that there have been changes to the BT 2 Factor sign in which may require previously trusted devices to use the PIN.

There is no way for the user to mark the device as trusted however it should become known as a trusted device by the system after a couple of weeks of use but may need authenticated each time until then.

See similar thread.

WEB MAIL : Since April Fools Day 01/April/2026 - BT Community

Re: Multiple demands for extra authentication

dcdick — Tue, 14 Apr 2026 13:38:36 GMT

Thank you GG.