Re: Emails on iPad and mobile not downloading

Jimmygolf24 — Sun, 19 Apr 2026 08:23:39 GMT

I have had the same issue in the last few days. I can get my emails by logging onto BT about not on my phone or iPad accounts. I am an EE customer now but that switch from BT was ages ago and I have not been advised of any ‘downgrade’

Re: Emails on iPad and mobile not downloading

gg30340 — Sun, 19 Apr 2026 12:47:22 GMT

How long was "ages ago"?

Check that your iPad/iPhone have the correct IMAP settings as per this link.

BT Email server settings | BT Help

Check that your BTMail email account is still registered as a "Standard" account. To do that log onto your MyBT and go to "Your Products" then "Email Manage". It should show the status as "Standard" and not "Basic".

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Re: Emails on iPad and mobile not downloading

Re: Emails on iPad and mobile not downloading