This topic

Not receiving E Mails

MarkD3 — Mon, 20 Apr 2026 18:06:11 GMT

Hi, hoping someone can assist me.

There are three (that I know of, could be more) e mails addresses where I have suddenly stopped receiving e mails from them. All three are also BT Internet e mail addresses, same as mine.

The people send e mails to me, but they do not appear in my inbox or spam (when sent to multiple people, the others all receive the e mails).

They are not on my blocked contacts list or anything like that.

Any advice/ideas would be greatly appreciated.

Many thanks

Re: Not receiving E Mails

gg30340 — Mon, 20 Apr 2026 18:34:32 GMT

I suggest that you re check the Blocked Senders list again and this time look for the contacts domain, not just the email address ie btinternet.com

I would do that using a web browser and not with the BTMail app.

Re: Not receiving E Mails

MarkD3 — Mon, 20 Apr 2026 19:58:27 GMT

Thanks for the suggestion, I will give it a try

Re: Not receiving E Mails

MarkD3 — Wed, 22 Apr 2026 17:57:26 GMT

Thanks for the advice, it was a blocked domain.

Now sorted.

Many thanks

Mark

Re: Not receiving E Mails

Leanne_T — Thu, 23 Apr 2026 07:06:01 GMT

Thanks for coming back and letting us know what was causing this for you @MarkD3

Have a great day 🙂

Leanne.