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Email Question

jim1611 — Mon, 27 Apr 2026 20:19:42 GMT

I have two BT accounts for two properties.

I am likely to move one address and BT is not an option.

I want to keep my BT email addresses, but if I cancel would I lose my BT email accounts. How do I ensure I keep full functionality for my email accounts. I suppose I need to ensure that the emails are associated to the account I am keeping. Is there a way of doing this.

Probably, a simple answer.

Hopefully someone can advise - many thanks

Jim

Re: Email Question

gg30340 — Mon, 27 Apr 2026 21:40:09 GMT

If you are no longer a BT broadband account holder that the BT email accounts were set up on you would still keep the email accounts. They would be downgraded to a free BTMail Basic account which can only be used on a web browser (webmail) or you could pay for a BT Premium email account.

See link

BT Email products | Email Help | | BT Help

A better option would be for you to associate your BT email accounts from the BT broadband account you are ceasing to the BT broadband account that you are keeping.

See link how to do that.

Can I move my BT Email address to another account? | BT Help

Re: Email Question

jim1611 — Wed, 29 Apr 2026 05:13:02 GMT

Thank you for the reply. Much appreciated.