This topic

Unable to send emails when on wifi

Dazzar — Sun, 03 May 2026 11:13:26 GMT

I am using iPads and iPhones to send my emails I periodically get emails being sent being blocked stating incorrect password when it is correct and will allow me to sign into my emails on safari etc and if I turn off wifi and use 5g etc . As soon as I connect back to my wifi server no longer works …….i have deleted the account reset it up , wiped server settings and set back up and still nothing

Re: BT SMTP Server Fault

Dazzar — Sun, 03 May 2026 07:03:25 GMT

I’m having this issue now

Re: Unable to send emails when on wife

gg30340 — Sun, 03 May 2026 07:34:47 GMT

I presume that is a typo in the title 🙂

Is it a BTMail email account you are using or are you using your own email domain and its servers?

If it is a BTMail account the correct settings are as per this link.

BT Email server settings | BT Help

It may be a server problem. Have you tried turning off your BT Hub for about 30 minutes. When you turn it back on it should be issued a new IP address and will most likely be connected to a different email server.

Re: Unable to send emails when on wife

Kodikid — Sun, 03 May 2026 10:06:36 GMT

Oh dear

Maybe editing the post would stop the mind boggling

Re: Unable to send emails when on wife

gg30340 — Sun, 03 May 2026 10:36:01 GMT

Posts can only be edited for up to an hour after it was posted. I will ask the moderators to edit it.

Re: Unable to send emails when on wife

Dazzar — Sun, 03 May 2026 12:38:33 GMT

I did try to amend the title . Love the word correct and me not checking …..!
I had to amend my password for the 5th time and now it’s working and so is the WIFI …..

Re: Unable to send emails when on wifi

MailOnly — Sun, 03 May 2026 17:59:33 GMT

I think BT are over zealous in blocking IP addresses from ranges their security systems flag up. In order to fix this issue I had to resort to paying my ISP for a fixed IP address. This is unacceptable.