This topic

Delay in receiving e-mails

niagh01 — Mon, 04 May 2026 16:32:45 GMT

I’m having an issue with delayed emails on my BT Internet account. I’m using Office 2019 on Windows 11, and while emails show up almost instantly on BT Webmail, iPad, and my iPhone, they can take hours to appear on my desktop PC.

Using F9 to poll the BT email account sometimes works, but most of the time there’s still a delay. My Gmail account on Office 2019 doesn’t have any problems.

Re: Delay in receiving e-mails

gg30340 — Mon, 04 May 2026 17:23:29 GMT

Try a different email client such as Thunderbird to see if it is an Outlook problem or a BT problem.

Make sure you are using the correct settings as per this link

BT Email server settings | BT Help

Re: Delay in receiving e-mails

niagh01 — Wed, 06 May 2026 06:24:59 GMT

Thanks for your reply, I have followed your link and amended my incorrect settings. I really appreciate your help, e mails now arriving on time.