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Re: Sub account password reset

Petergbpre1205 — Wed, 06 May 2026 08:32:27 GMT

Stuart, I hope you are still a moderator for the BT Community as I need your help and you helped someone with a similar issue

I have my principal e mail account ending @btconnect.com and an Sub account for my wife, ending the same way. I am really struggling to find anyway of getting support from BT to reset my wife's password

There is little support for the e mails ending @btconnect.com, she has changed iphones to a new model and the outlook mail is asking for the password, which she does not reacall - is there any support you can support me with to reset the passowrd

Re: Sub account password reset

Kimberlin — Wed, 06 May 2026 08:40:08 GMT

@Petergbpre1205 To be fair, it does say in his user title that he is retired and the thread is 3 years old. Maybe someone else might step in.

Re: Sub account password reset

gg30340 — Wed, 06 May 2026 08:46:45 GMT

A btconnect is a business email account. You will need to post on the BT Business forum to see if anybody there can help.

https://business.forums.bt.com