This topic

two factor authentication

dl3gsl — Thu, 07 May 2026 09:04:12 GMT

How do I turn off the 'optional' two factor authentication? I holiday in mobile blackspot so cannot rely on receiving a passcode. when I go to edit two factor authentication I only get option to change the phone number.

Re: two factor authentication

licquorice — Thu, 07 May 2026 09:11:46 GMT

You can't, there are multiple posts on the forum pointing this out.

Re: two factor authentication

dl3gsl — Thu, 07 May 2026 10:24:42 GMT

so when did optional become redefined to mandatory??
BT need to sort this out.

Re: two factor authentication

gg30340 — Thu, 07 May 2026 10:45:29 GMT

BT changed the security of their email system to having 2FA at the start of April this year.

For the vast majority of users the change went ahead without issue however for a number of users there have been some problems.

BT are apparently working on a fix but as yet there is no information when this fix will be rolled out.

There are numerous threads on the forum regarding it and some contain more information that may be of interest.