This topic

2FA issue

kinetic747 — Thu, 07 May 2026 15:14:48 GMT

Having a problem whereby I don't receive the text notifications to my mobile to login so I've had to use my landline number. No idea why it's not working to my mobile as every other text message comes through fine.

Re: 2FA issue

Lesley_W — Fri, 08 May 2026 15:15:16 GMT

Hi @kinetic747

Thanks for coming to our community.

Are these OTP texts from other companies or from BT to log into your email account?

Have these worked before but suddenly stopped?

Lesley

Re: 2FA issue

Graham18 — Sun, 10 May 2026 08:52:21 GMT

I had a problem receiving 2FA notifications from banks a few weeks ago with my Samsung phone.

The solution was to change the Network Operators setting from Automatic to the network used.

You may also need to make Call Settings notifications silent, so you don't get a ding every time you lose the connection.