Not receiving your BT email PIN by text or email?

Chrissy_G — Tue, 12 May 2026 09:33:29 GMT

Sometimes we’ll send you a one‑time PIN to confirm it’s really you logging in.

If your PIN hasn’t arrived by SMS or email, it’s usually been filtered or blocked. Run through the checks below, they solve this for most customers.

On an iPhone

To turn off message filtering, go to Settings > Apps > Messages > Unknown & Spam and turn off "Filter Unknown Senders"

Also check your blocked contacts

On an Android Phone

If you still can't find the message, click the Search Icon and tap Unread or Unknown. You could also try searching for messages from BT.

On BT Webmail

Click your email address in the top right, then select Settings > Mail > Blocked Senders and ensure the following are not blocked:

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