https://community.bt.com/t5/General-email-queries/email-not-sending/m-p/2461922#M123536 <P>If you are a BT Broadband customer has the BT Mail email account been used in the past 150 days?</P><P><A href="https://www.bt.com/help/email/why-has-my-bt-email-address-been-suspended-or-deleted-" target="_blank">Why has my email address been suspended or deleted? | Email | BT Help</A></P><P>or</P><P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?<BR /><BR />If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank" rel="noopener">https://www.bt.com/help/email/bt-email-products</A></P> Thu, 14 May 2026 16:22:21 GMT gg30340 2026-05-14T16:22:21Z https://community.bt.com/t5/General-email-queries/email-not-sending/m-p/2461918#M123534 <P>Hi !&nbsp; It's a long time since I was able to send emails ... they never arrive. Suggestions would be appreciated. I can receive emails - no problem.</P> Thu, 14 May 2026 15:55:15 GMT https://community.bt.com/t5/General-email-queries/email-not-sending/m-p/2461918#M123534 stevereeve 2026-05-14T15:55:15Z https://community.bt.com/t5/General-email-queries/email-not-sending/m-p/2461922#M123536 <P>If you are a BT Broadband customer has the BT Mail email account been used in the past 150 days?</P><P><A href="https://www.bt.com/help/email/why-has-my-bt-email-address-been-suspended-or-deleted-" target="_blank">Why has my email address been suspended or deleted? | Email | BT Help</A></P><P>or</P><P>Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?<BR /><BR />If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.<BR /><BR />See link<BR /><BR /><A href="https://www.bt.com/help/email/bt-email-products" target="_blank" rel="noopener">https://www.bt.com/help/email/bt-email-products</A></P> Thu, 14 May 2026 16:22:21 GMT https://community.bt.com/t5/General-email-queries/email-not-sending/m-p/2461922#M123536 gg30340 2026-05-14T16:22:21Z