Not receiving your BT email PIN by text or email?

Chrissy_G — Tue, 12 May 2026 09:33:29 GMT

Sometimes we’ll send you a one‑time PIN to confirm it’s really you logging in.

If your PIN hasn’t arrived by SMS or email, it’s usually been filtered or blocked. Run through the checks below, they solve this for most customers.

On an iPhone

Open the Messages app
Tap Filters (if shown in the top left) and check:

Unknown Senders
Unread Messages
Junk Messages

To turn off message filtering, go to Settings > Apps > Messages > Unknown & Spam and turn off "Filter Unknown Senders"

Also check your blocked contacts

Go to Settings > Apps > Messages
Tap Blocked Contacts
Make sure BT numbers are not blocked

On an Android Phone

Open the Messages app
Tap the Profile icon (picture or initials) or the three‑dot menu
Select Spam & Blocked

If you still can't find the message, click the Search Icon and tap Unread or Unknown. You could also try searching for messages from BT.

On BT Webmail

Click your email address in the top right, then select Settings > Mail > Blocked Senders and ensure the following are not blocked:

bt.com
info.bt.com
no-reply@info.bt.com

Re: Not receiving your BT email PIN by text or email?

Frankie26 — Sun, 17 May 2026 09:43:41 GMT

I now cannot pick up BT mail at work as we do not have access to wi-fi and my mobile has no signal so cannot get the 2FA PIN. This is incredibly frustrating as sometimes it it is really important for me to get my mail at work. Thanks BT for messing this up and not giving us a choice!

Re: Not receiving your BT email PIN by text or email?

gg30340 — Sun, 17 May 2026 10:06:50 GMT

Forward your BT email to a gmail account and use that to get your emails as gmail is more lax about security and allow you to turn off 2FA.

This topic

Not receiving your BT email PIN by text or email?

Re: Not receiving your BT email PIN by text or email?

Re: Not receiving your BT email PIN by text or email?