This topic

Not receiving your BT email PIN by text or email?

Chrissy_G — Tue, 12 May 2026 09:33:29 GMT

Sometimes we’ll send you a one‑time PIN to confirm it’s really you logging in.

If your PIN hasn’t arrived by SMS or email, it’s usually been filtered or blocked. Run through the checks below, they solve this for most customers.

On an iPhone

Open the Messages app
Tap Filters (if shown in the top left) and check:

Unknown Senders
Unread Messages
Junk Messages

To turn off message filtering, go to Settings > Apps > Messages > Unknown & Spam and turn off "Filter Unknown Senders"

Also check your blocked contacts

Go to Settings > Apps > Messages
Tap Blocked Contacts
Make sure BT numbers are not blocked

On an Android Phone

Open the Messages app
Tap the Profile icon (picture or initials) or the three‑dot menu
Select Spam & Blocked

If you still can't find the message, click the Search Icon and tap Unread or Unknown. You could also try searching for messages from BT.

On BT Webmail

Click your email address in the top right, then select Settings > Mail > Blocked Senders and ensure the following are not blocked:

bt.com
info.bt.com
no-reply@info.bt.com

Re: Not receiving your BT email PIN by text or email?

Frankie26 — Sun, 17 May 2026 09:43:41 GMT

I now cannot pick up BT mail at work as we do not have access to wi-fi and my mobile has no signal so cannot get the 2FA PIN. This is incredibly frustrating as sometimes it it is really important for me to get my mail at work. Thanks BT for messing this up and not giving us a choice!

Re: Not receiving your BT email PIN by text or email?

gg30340 — Sun, 17 May 2026 10:06:50 GMT

Forward your BT email to a gmail account and use that to get your emails as gmail is more lax about security and allow you to turn off 2FA.

Re: Not receiving your BT email PIN by text or email?

Polly64 — Sat, 11 Jul 2026 06:24:45 GMT

Have you found a work round to this yet. I discovered on holiday I couldn't access the Internet as I'd always done as I needed access to the Internet to get the code!

Re: Not receiving your BT email PIN by text or email?

Polly64 — Sat, 11 Jul 2026 06:25:54 GMT

How does that work if you need the pin to access the Internet in the first place?

Re: Not receiving your BT email PIN by text or email?

gg30340 — Sat, 11 Jul 2026 07:06:49 GMT

@Polly64

You have stated in your own thread that you are using the EEWifi to access the Internet and can not connect to it.

Please stick to your own thread as it is not relevant to this thread.

Re: Not receiving your BT email PIN by text or email?

raymond1234 — Wed, 22 Jul 2026 10:32:55 GMT

Thank you for taking the time to try and resolve this problem

I have an iPhone 13, have gone through all the steps you recommend but still not getting a message from BT with a PIN number, the web page sign -in gives the correct last 4 numbers of my mobile number but I do not receive any message.

I am not sure if the problem is BT not sending the message or my phone not receiving it.

I can access my BT email account on other PC and mobile phone.

Is there any other way I can confirm my account?

Thanks Ray

Re: Not receiving your BT email PIN by text or email?

WSH — Wed, 22 Jul 2026 10:52:22 GMT

The first thing I'd do is check whether you have any spam filtering turned on.

Re: Not receiving your BT email PIN by text or email?

Polly64 — Wed, 22 Jul 2026 11:22:05 GMT

That doesn't help if you've not got any Internet access which is what your trying to access

Re: Not receiving your BT email PIN by text or email?

WSH — Wed, 22 Jul 2026 11:26:14 GMT

If it comes by email then yes, but I was assuming it came via an SMS text.

If it comes by email, then try a different email client on a computer. (I take it you've already checked the spam folder on your current email client?)

Re: Not receiving your BT email PIN by text or email?

raymond1234 — Wed, 22 Jul 2026 11:55:06 GMT

As far as I can see it should come by text, even more annoying thought I could get round it by using forgotten password and say I did not have my phone, guess what, the chat link doesn't work DOH

Re: Not receiving your BT email PIN by text or email?

raymond1234 — Wed, 22 Jul 2026 12:34:49 GMT

Thank you everyone sorted with phone call to EE/BT with no drama, took 10min.

Re: Not receiving your BT email PIN by text or email?

Polly64 — Wed, 22 Jul 2026 16:22:03 GMT

Hi I'm going to have to try ringing bt. They firstly want to send you a code via email which if you are trying to access this service it's because you don't have any Internet access. So I tried it at home accessed my emails on another device to get the pin then they wanted to send a further pin by text which I couldn't receive as there is no mobile signal here